I waited for Amy Winehouse's 'Back to Black' album to come out on vinyl before buying it. When I didn't find it in the local record stores I purchased it online from HMV. When it arrived in the post the cover was torn. Bad luck. I sent it back and asked for a new one. Can you believe it, the second copy they sent me was also torn, even more so than the first one. After about 10 messages of complaint, and them continually saying yes yes yes, no problem, the customer is alright right, etc etc, they still haven't replaced the record for me. Its been about 2 months! They're just fobbing me off in the hope that I'll give up and leave them alone.